Waste Management Contract 04-01-2020

April 1, 2020 Galen Schroeder 2 comments

Waste Management Plans
The Waste Management message below addresses their plans for handling trash service during the COVID-19 disruption. There are no changes to the current pickup schedule; however if you have questions, their customer service people are currently not able to take phone calls. Questions regarding “normal” service issues (whatever “normal” means in today’s world) need to be submitted via email at swcccsr@wm.com

Our new Waste Management contract takes effect on May 1st. Beginning on that date our service will be reduced to one trash pickup and one recycling pickup per week – on Friday using the existing Friday schedule – recycling early, trash later. Your May billing should reflect the reduced charges. If you are set up for paperless billing/auto-pay, your bill should not include the added “administrative fee” of $6.50. If you are not signed up for paperless/auto-pay to receive this savings, you will need to create a “My WM” online account at www.WM.com . After you login to your My WM account, follow the instructions for enrolling in paperless/auto-pay.

We are noting increasing problems with javelina tipping over trash containers when placed outside the night before so I encourage you to NOT place your trash out overnight. They do not seem to bother the recycling containers.

Regards,

Galen Schroeder

From WM : Please see below and distribute to the residents within the HOAs that utilize WM for trash/recycling services.

At Waste Management, we are committed to putting people first. The health and safety of our employees, customers and communities is our highest priority. Based on the latest information from the Centers for Disease Control and Prevention (CDC), the Public Health Agency of Canada (PHAC), and federal, state and local agencies, Waste Management is taking necessary steps in response to social distancing recommendations, potential mitigation activity, and declared local states of emergency. 

Effective March 18, 2020, we are temporarily closing residential call centers to help prevent the spread of the coronavirus (COVID-19). We are actively coordinating remote operations to serve our customers during this situation with the goal of resuming residential call handing as soon as possible. At this time, there is no impact to your scheduled residential collection service. Please let residents know that we are continuing to operate on our regular schedule. 

For the most up-to-date service information, please encourage residents to visit wm.com/alerts. If we do need to adjust service, we will post the information to this webpage. For other inquires, residents can submit an email to:  swcccsr@wm.com Please be aware that response time may be impacted by high volume. The COVID-19 situation is evolving daily. As circumstances change that may impact our ability to provide services as scheduled, we will provide updates to our customers and communities. Please be sure to bookmark our website for easy-to-access updates wm.com/alerts We recognize that the temporary interruption to phone service may create an inconvenience. We appreciate your partnership and patience as we navigate this fluid situation together and focus on keeping our people and communities safe.

2 Comments on “Waste Management Contract 04-01-2020

  1. Wayne H Larson says:

    Effective May 1 please replace our small containers with the larger/normal size containers.

  2. Jan Vailliencourt says:

    Just received our Waste Mgt bill and the amount due is still the same as for the previous 2 day pickup. When I questioned WM they said I would have to contact my HOA about a reduced charge for 1 day pickup. Please explain as to whether we should pay a reduced rate.
    Jan Vailliencourt
    1272 Pato

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